All Returns & Exchanges must be made within 14 days of delivery. The items may not be worn, washed, or used. Jewelry, swimwear, Blog Sale items and undergarments may not be returned or exchanged. Customer is responsible for shipping cost back to House of Haute for exchanges and returns that aren’t defective or manufactural problem related. There is free shipping for returns on items that are defective. A prepaid return shipping label will be sent to the customer via email or the USPS. For further questions or information, please contact us at firstname.lastname@example.org.
Due to the large discount given on the products shipped in each order, Subscription Club items may NOT be returned or exchanged. If an item is damaged upon receipt, please notify us immediately at 310-855-3727 or at email@example.com. We will replace any damaged items with the same product (or similar product if not available) in the following months order in addition to your regular subscription items. You will be emailed a return label. Please print it out and affix it to the damaged repackaged product.
Tip: Take photos of the damaged item(s) promptly and accompany them with an email to firstname.lastname@example.org.