All Returns & Exchanges must be made within 14 days of delivery. The items may not be worn, washed, or used. Jewelry, swimwear, Blog Sale items and undergarments may not be returned or exchanged. Customer is responsible for shipping cost back to House of Haute for exchanges and returns that aren’t defective or manufactural problem related. There is free shipping for returns on items that are defective. A prepaid return shipping label will be sent to the customer via email or the USPS. For further questions or information, please contact us at firstname.lastname@example.org.