fbpx

Return & Exchange Policy

PLEASE READ CAREFULLY:
We want you to be happy with all of your purchases which is why unlike most online boutiques, we offer exchanges and refunds for most items. Our policy has been put in place to protect your shopping experience.

All Returns & Exchanges must be made and delivered back to House of Haute within 14 days of delivery. This gives you ample time to recieve your package and try your pieces on to make sure they are to your liking. If for whatever reason someting isn’t right, please notify us immediately if you would like to return or exchange it. Email us at support@houseofhaute.com informing us of the items needing to be returned/exchanged along with the reason. This helps to document your return on your behalf.

Every return must be isssued a RMA# before the return approval can be processed. Once you’ve recieved the RMA#, place your return in a mailable package or box and mail/ship it back to:

House of Haute
c/o RETURNS DEPT
8020 S Rainbow Blvd Ste 100-450
Las Vegas, NV 89139

Be sure to get tracking numbers for any packages you ship back to House of Haute. Please DO NOT ship items back beyond the 14 day period. They will be returned back to you.

IMPORTANT: The items being returned/exchanged, may not be worn, washed, used, or stained with makeup, deodorant or perfume and all tags must remain attached. Jewelry, bodysuits, swimwear, Blog Sale items and undergarments may NOT be returned or exchanged primarily for health & safety concerns. Subscription Club Returns or Exchanges*, see below.

The customer is responsible for the shipping cost back to House of Haute for exchanges and returns that aren’t defective or manufactural problem related.

Defective or Damaged Items:
Shipping labels for returns on items that are defective or damaged prior to delivery will be provided by House of Haute. All defective/damaged items must be reported immediately within 24 hrs of delivery. Photos of the damaged/defective item must accompany the email to support@houseofhaute.com. A prepaid return shipping label will be sent to the customer via email. For further questions or information, please contact us at support@houseofhaute.com.

These policies are set in place so that we can offer you the best service possible as well as to maintain the highest quality of products possible. We apologize for any inconvenience this may cause you. It’s our goal to make sure all of our customers have a postitive experience while shopping with us.

 

*SUBSCRIPTION CLUB RETURNS:

Due to the large discount given on the products shipped in each order, Subscription Club items may NOT be returned or exchanged. If an item is damaged upon receipt, please notify us immediately at 310-855-3727 or at support@houseofhaute.com. We will replace any damaged items with the same product (or similar product if not available) in the following months order in addition to your regular subscription items. You will be emailed a return label. Please print it out and affix it to the damaged repackaged product. Please take photos of the damaged item(s) promptly and accompany them with an email to support@houseofhaute.com.